Last Updated: 10-03-2025

At Moonshot, we strive to provide high-quality AI education. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines our guidelines for refund requests.

1. General Refund Policy

• Digital Products/Online Courses: Due to the digital nature of our online courses and the immediate access to course materials upon enrollment, we generally do not offer refunds.
• Live Classes: Specific refund policies for live classes may vary. Please refer to the specific course or program description for details.
• Exceptions: In rare cases, we may consider refunds under the following circumstances:
  
  • Technical Issues: If you experience significant technical difficulties that prevent you from accessing the course materials or participating in live classes, and we are unable to resolve the issue within a reasonable timeframe.
  • Course Cancellation: If we cancel a course or live class, you will receive a full refund.
  • Extenuating Circumstances: We may consider refunds for extenuating circumstances on a case-by-case basis. These circumstances must be well-documented and presented to us promptly.

2. Refund Request Process

• To request a refund, you must contact us at [contact email] within [number] days of your enrollment or the commencement of the course.
• Your refund request must include:
  
  • Your full name and email address.
  • The name of the course or live class you enrolled in.
  • A detailed explanation of the reason for your refund request.
  • Any supporting documentation (e.g., screenshots of technical issues, medical certificates).
• We will review your refund request and notify you of our decision within [number] business days.
• All refunds if approved will be made to the original payment method.

3. Non-Refundable Items

• Course materials that have been downloaded or accessed extensively.
• Partial course completion.
• Dissatisfaction with the course content or teaching style (unless there is a significant discrepancy between the advertised course content and the actual content).
• Any fees associated with third party payment processors.

4. Live Class Specifics

• If a live class has a minimum attendee count, and that number is not met, the class may be rescheduled or cancelled. If cancelled, a full refund will be issued.
• Refunds for live classes must be requested before the start of the first live session, unless otherwise stated.

5. Changes to This Refund Policy

• We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website.
• Your continued enrollment in our courses after changes have been made signifies your acceptance of the updated policy.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Company Name: Moonshot Academy

Contact Email: info@moonshotacademy.in